1. Request deletion
Enter the email address you use to sign in to Rent Tracky. We will permanently delete the account linked to it, together with its data, as described below.
You can also delete your account from the app: Profile → Delete account.
2. How deletion works
- You submit a request — in the app (Profile → Delete account) or with the form above.
- We verify it — our team matches the email to a Rent Tracky account. We may contact you at that email if anything is unclear.
- We delete your data — the account and everything listed below are permanently erased.
If you change your mind, withdraw a request made in the app from the same screen before it is processed, or contact us.
3. What gets deleted
Deleting a landlord account permanently removes:
- Your Rent Tracky login and profile (name, email, phone number, address).
- All your properties, rooms and beds.
- All tenants you added, including their contact details, ID numbers and uploaded documents.
- Tenant login accounts created by you, unless that login is also used by another account.
- All bills, meter readings, payments, payment history and receipts.
- All expenses, maintenance tickets and photos, staff records and food menus.
- Your profile picture and your app activity records.
4. What we keep
- The deletion request itself — your name, email, the dates of the request and when it was completed — as a record that we honoured it.
- Support messages and chat conversations you had with our team, so we can answer follow-up questions. They are no longer linked to an account.
- Information we must keep by law, only for as long as the law requires.
Data held by third-party services (such as Google sign-in, Firebase and AdMob) is governed by their own policies. You can manage it from your Google account settings.
5. Tenant accounts
If your landlord added you as a tenant, your details belong to their account. You can ask your landlord to remove you, or submit the form above with your email and we will remove your tenant login and personal details.
6. Timeline
We process deletion requests within 30 days. Most requests are completed much sooner.
7. Questions
See our Privacy Policy for how we handle your data, or contact us:
- In the app: Help & Support or “Chat with us”