Rent Tracky (“Rent Tracky”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Rent Tracky mobile application (the “App”) and our website (together, the “Services”).
By using the Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Services.
1. Information we collect
a. Account information
- Sign-in details: when you sign in with your Google account, we receive your email address, profile name and profile picture.
- Profile details: information you add to your profile, such as your name, phone number, address, city, state and country.
b. Information you enter in the App
- Property data: properties, rooms, beds, rent amounts, deposits and meter readings.
- Financial records: bills, payments, receipts, expenses and related notes. We do not process card or bank payments and do not collect card or bank account numbers.
- Tenant and staff records: details you add about your tenants and staff (see section 3).
- Photos and documents: images you upload with your device camera or gallery, such as ID documents or maintenance photos. We access the camera only when you choose to take a photo.
- Support messages: messages you send through Help & Support or “Chat with us”.
c. Automatically collected information
- Device information: device type, operating system, app version, unique device identifiers and network information.
- Usage and log data: app opens, feature usage, IP address, performance data and crash or error logs.
- Notification token: a push-notification token so we can send you reminders and alerts.
- Advertising identifier: your device’s advertising ID, used by our advertising partner to show ads.
2. How we use your information
- Account management: to create, secure and maintain your account.
- Service delivery: to store your records, generate bills and PDF receipts, track payments and show your reports.
- Notifications: to send rent reminders, pending-bill alerts and replies to your support messages.
- Communication: to send service updates and occasional emails. Every marketing email includes an unsubscribe link.
- App improvement: to understand how the App is used, fix crashes and improve features.
- Advertising: to show ads that keep the App available to you.
- Safety and compliance: to prevent misuse and meet legal obligations.
3. Tenant data you add
The App lets you store information about other people, such as tenants’ names, phone numbers, addresses, ID numbers (for example, Aadhaar) and photos of ID documents, and details of your staff.
For this data, you decide what is collected and why. We process it only to provide the Services to you.
5. Third-party services
The App uses trusted third-party services that may collect or process information under their own privacy policies:
- Google Sign-In and Firebase (Google LLC): sign-in, push notifications, analytics and crash reporting.
- Google AdMob (Google LLC): advertising.
- Supabase: real-time support chat.
The App may also contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.
6. Data retention
We keep your information for as long as your account is active, or as long as needed to provide the Services, resolve disputes, enforce our agreements and comply with legal obligations.
When you delete your account, we delete your account data as described in section 9. Limited information may be kept where the law requires it.
7. Data security
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections (HTTPS) and access controls.
However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. Please keep your device and Google account secure.
8. Your rights and choices
- Access and correction: view and edit most of your information directly in the App, or ask us for help.
- Deletion: request deletion of your account and data (see section 9).
- Data portability: ask us for a copy of the data you have stored in the App.
- Notifications: turn off push notifications in your device settings.
- Emails: unsubscribe from marketing emails using the link in any email.
- Ads personalisation: reset or limit your advertising ID in your device settings.
To exercise these rights, contact us using the details in section 12.
9. Deleting your account
You can request account deletion at any time from the Profile section of the App, or on our account deletion page. After we confirm the request, we permanently delete your account and the data stored with it, including your properties, rooms, tenants, bills, payments, expenses and uploaded documents.
Deletion cannot be undone, so please save any receipts or records you need before you submit a request.
10. Children’s privacy
The Services are not intended for children under the age of 13 (or the minimum age required in your country), and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date and, for significant changes, notify you in the App. Continuing to use the Services after an update means you accept the revised policy.
12. Contact us
If you have questions or requests about this Privacy Policy or your data, contact us:
- In the App: Help & Support or “Chat with us”
By using Rent Tracky, you agree to this Privacy Policy.